Repairing and changing Outlook mail accounts
When you first configure Outlook on a computer, you can configure it
to connect to an Exchange server, to Exchange Online, to Internet
email, or to another email server. With Exchange Server, Outlook uses
MAPI to connect to the RPC Client Access service on the appropriate
Client Access server, and the RPC Client Access service connects
Outlook to the appropriate Mailbox server for the user by proxying or
redirecting the connection as necessary. Outlook clients remain
connected to the Client Access server. They use the RPC Client Access
service as the MAPI endpoint, and the Address Book service as the
Active Directory endpoint. The Client Access server that is proxying or
redirecting the connection for them then communicates with the
appropriate Mailbox server using MAPI/RPC.
Because
of this connection process, the underlying infrastructure is
transparent to users—they are connected automatically to their
mailboxes. If a user’s mailbox is moved to a different server within
the Exchange organization, the user is connected to this server
automatically the next time he or she starts Outlook. If, for some
reason, a user has a problem connecting to Exchange or needs to update
configuration settings, you can use a repair operation. Repairing the
user’s account restarts the Auto Account Setup feature.
With non-Exchange servers, access to email very much depends on the
account and server configuration remaining the same. If the account or
server configuration changes, the account configuration in Outlook must
be updated. The easiest way to do this is with a repair operation.
To start a repair, follow these steps:
-
Log on as the domain account of the user for whom you are repairing email. -
In Outlook 2007, to display the Account Settings dialog box, select
Tools, and then select Account Settings. In Outlook 2010, tap or click
the Office button, tap or click Account Settings, and then select the
Account Settings option. In Outlook 2013, on the File pane, tap or
click Account Settings, and then select the Account Settings option. -
In the Account Settings dialog box, the E-Mail tab lists all
currently configured email accounts by name. Select the account to
repair, and then tap or click Repair. -
On the Auto Account Setup page, check the account settings. With
Exchange accounts for domain users and with Exchange Online, you cannot
change the displayed information. With other accounts, you can modify
the user’s email address and password, as necessary. -
When you tap or click Next, the Repair E-Mail Account Wizard
contacts the mail server and tries to determine the correct account
settings. If the auto-configuration and server logon are successful,
tap or click Finish. Skip the remaining steps in this procedure. -
If auto-configuration is not successful, tap or click Next so that
the wizard can attempt to establish an unencrypted connection to the
server. If the auto-configuration and server logon are successful this
time, tap or click Finish, and then skip the remaining steps in this
procedure. You must restart Outlook.
Note
You may be prompted to confirm the user’s credentials. If so, type
the user’s password, select the Remember My Credentials checkbox, and
then tap or click OK.
-
If auto-configuration fails twice, you can try to configure settings
manually. Select the manual setup option, and then tap or click Next. -
Use the fields provided to update the mail account configuration. If
you need to configure additional settings beyond the user, server, and
logon information, tap or click More Settings, and then use the
Properties dialog box to configure the additional required settings.
When you are finished, tap or click OK to close the Properties dialog
box. -
To check the new settings tap or click Test Account Settings. -
Tap or click Next, and then tap or click Finish.
In some cases, if you’ve incorrectly configured Exchange, you might
not be able to start Outlook and access the Account Settings dialog
box. In this case, you can repair the settings using the following
procedure:
-
Start the Mail utility. In Control Panel, tap or click Small Icons
on the View By list, and then start the Mail app by tapping or clicking
its icon or by double-tapping or double-clicking its icon. -
In the Mail Setup–Outlook dialog box, tap or click E-Mail Accounts. The Accounts Settings dialog box appears. -
In the Account Settings dialog box, the E-Mail tab is selected by
default. Tap or click the incorrectly configured Exchange account, and
then do one of the following:
-
When you are finished, close the Mail Setup–Outlook dialog box, and then start Outlook.
For POP3 or IMAP4, you can change a user’s email configuration at any time by completing the following steps:
-
In Outlook 2007, to display the Account Settings dialog box, select
Tools, and then select Account Settings. In Outlook 2010, tap or click
the Office button, tap or click Account Settings, and then select the
Account Settings option. In Outlook 2013, on the File pane, tap or
click Account Settings, and then select the Account Settings option. -
In the Account Settings dialog box, the E-Mail tab lists all
currently configured email accounts by name. Select the account you
want to work with, and then tap or click Change. -
Use the fields provided to update the mail account configuration. If
you need to configure additional settings beyond the user, server, and
logon information, tap or click More Settings, and then use the
Properties dialog box to configure the additional required settings.
When you are finished, tap or click OK to close the Properties dialog
box. -
To check the new settings, tap or click Test Account Settings. -
Tap or click Next, and then tap or click Finish.
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