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Managing Exchange Server 2013 clients : Configuring mail support for Outlook (part 4) - Repairing and changing Outlook mail accounts

5/20/2015 4:40:51 AM
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Repairing and changing Outlook mail accounts

When you first configure Outlook on a computer, you can configure it to connect to an Exchange server, to Exchange Online, to Internet email, or to another email server. With Exchange Server, Outlook uses MAPI to connect to the RPC Client Access service on the appropriate Client Access server, and the RPC Client Access service connects Outlook to the appropriate Mailbox server for the user by proxying or redirecting the connection as necessary. Outlook clients remain connected to the Client Access server. They use the RPC Client Access service as the MAPI endpoint, and the Address Book service as the Active Directory endpoint. The Client Access server that is proxying or redirecting the connection for them then communicates with the appropriate Mailbox server using MAPI/RPC.

Because of this connection process, the underlying infrastructure is transparent to users—they are connected automatically to their mailboxes. If a user’s mailbox is moved to a different server within the Exchange organization, the user is connected to this server automatically the next time he or she starts Outlook. If, for some reason, a user has a problem connecting to Exchange or needs to update configuration settings, you can use a repair operation. Repairing the user’s account restarts the Auto Account Setup feature.

With non-Exchange servers, access to email very much depends on the account and server configuration remaining the same. If the account or server configuration changes, the account configuration in Outlook must be updated. The easiest way to do this is with a repair operation.

To start a repair, follow these steps:

  1. Log on as the domain account of the user for whom you are repairing email.

  2. In Outlook 2007, to display the Account Settings dialog box, select Tools, and then select Account Settings. In Outlook 2010, tap or click the Office button, tap or click Account Settings, and then select the Account Settings option. In Outlook 2013, on the File pane, tap or click Account Settings, and then select the Account Settings option.

  3. In the Account Settings dialog box, the E-Mail tab lists all currently configured email accounts by name. Select the account to repair, and then tap or click Repair.

  4. On the Auto Account Setup page, check the account settings. With Exchange accounts for domain users and with Exchange Online, you cannot change the displayed information. With other accounts, you can modify the user’s email address and password, as necessary.

  5. When you tap or click Next, the Repair E-Mail Account Wizard contacts the mail server and tries to determine the correct account settings. If the auto-configuration and server logon are successful, tap or click Finish. Skip the remaining steps in this procedure.

  6. If auto-configuration is not successful, tap or click Next so that the wizard can attempt to establish an unencrypted connection to the server. If the auto-configuration and server logon are successful this time, tap or click Finish, and then skip the remaining steps in this procedure. You must restart Outlook.

    Note

    You may be prompted to confirm the user’s credentials. If so, type the user’s password, select the Remember My Credentials checkbox, and then tap or click OK.

  7. If auto-configuration fails twice, you can try to configure settings manually. Select the manual setup option, and then tap or click Next.

  8. Use the fields provided to update the mail account configuration. If you need to configure additional settings beyond the user, server, and logon information, tap or click More Settings, and then use the Properties dialog box to configure the additional required settings. When you are finished, tap or click OK to close the Properties dialog box.

  9. To check the new settings tap or click Test Account Settings.

  10. Tap or click Next, and then tap or click Finish.

In some cases, if you’ve incorrectly configured Exchange, you might not be able to start Outlook and access the Account Settings dialog box.

In this case, you can repair the settings using the following procedure:

  1. Start the Mail utility. In Control Panel, tap or click Small Icons on the View By list, and then start the Mail app by tapping or clicking its icon or by double-tapping or double-clicking its icon.

  2. In the Mail Setup–Outlook dialog box, tap or click E-Mail Accounts. The Accounts Settings dialog box appears.

  3. In the Account Settings dialog box, the E-Mail tab is selected by default. Tap or click the incorrectly configured Exchange account, and then do one of the following:

    • Tap or click Change to modify the Exchange settings using the techniques discussed previously.

    • Tap or click Remove to remove the Exchange settings so that they are no longer used by Outlook.

  4. When you are finished, close the Mail Setup–Outlook dialog box, and then start Outlook.

For POP3 or IMAP4, you can change a user’s email configuration at any time by completing the following steps:

  1. In Outlook 2007, to display the Account Settings dialog box, select Tools, and then select Account Settings. In Outlook 2010, tap or click the Office button, tap or click Account Settings, and then select the Account Settings option. In Outlook 2013, on the File pane, tap or click Account Settings, and then select the Account Settings option.

  2. In the Account Settings dialog box, the E-Mail tab lists all currently configured email accounts by name. Select the account you want to work with, and then tap or click Change.

  3. Use the fields provided to update the mail account configuration. If you need to configure additional settings beyond the user, server, and logon information, tap or click More Settings, and then use the Properties dialog box to configure the additional required settings. When you are finished, tap or click OK to close the Properties dialog box.

  4. To check the new settings, tap or click Test Account Settings.

  5. Tap or click Next, and then tap or click Finish.

 
Others
 
- Managing Exchange Server 2013 clients : Configuring mail support for Outlook (part 3) - Configuring Outlook for Exchange, Adding Internet mail accounts to Outlook
- Managing Exchange Server 2013 clients : Configuring mail support for Outlook (part 2) - First-time configuration: Connecting to Exchange Server
- Managing Exchange Server 2013 clients : Configuring mail support for Outlook (part 1) - Understanding address lists, offline address books, and autodiscover
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