Sometimes, your email accounts just don't work quite right. Here are a few tips to handle some of the more common errors.
Unfortunately, sometimes email will not be as easy to set up as shown in the previous section.
1. Verify Usernames and Passwords
Your first action, which usually handles about 80% of
the problems, is to simply re-type your email address and password. The
reason could be as simple as a wrong character typed in your email
address or password. Watch the password very carefully, especially if
you have numbers or other characters. Always try retyping them a few
times before doing anything else.
2. Verify Your Email Server Is POP3 or IMAP
Some email servers cannot be accessed by the
BlackBerry Internet Service, so you cannot use these types of email
accounts on your Bold. Contact your email service provider and tell them
you are trying to access your email from a BlackBerry smartphone and
verify the server is of a type called POP3 or IMAP.
3. Verify Your Email Server Settings (Advanced Settings)
Another setup issue might be that your server uses
SSL (Secure Socket Layer) security or might have a non-standard email
server name.
Contact your service provider to find out about these
settings.
4. Solving a Gmail Enable IMAP Error Message
If you receive an error message in your email inbox
telling you to turn on IMAP settings in Gmail, you need to log in to
your Gmail account from your computer and follow these steps.
Click the Settings link (usually in the very top right corner).
Click the Forwarding and POP/IMAP tab.
Make sure that IMAP Access is set to Enable IMAP, as shown in Figure 1.
Then click the Save Changes button.
After you make this change, you will need to go back into your BlackBerry Personal Email Setup icon.
Highlight the invalid account (in this case Gmail) and click the trackpad or Menu key to select Validate.
On the next screen, you need to re-enter your password and click Next.
If everything is OK, then you will see this pop-up saying Your password has been successfully validated.
5. Why Is Some Email Missing?
If you download your email messages to your computer
using an email program such as Microsoft Outlook, Outlook Express, or
similar, and you use BlackBerry Internet Service on your BlackBerry for
Email, then you need to turn on a specific setting in your computer's
email program. If you do not leave a copy of messages on the server from
your computer's email, you may end up receiving all email on your
computer, but only a limited set of email on your BlackBerry.
5.1. Why Does This Happen?
By default, most email programs pull down or retrieve
email from the server every one to five minutes and then erase the
retrieved messages from the server. By default, the BlackBerry Internet
Service usually pulls down email every 15 minutes or so. So, if your
computer has pulled down the email every five minutes and erased it from
the server, your BlackBerry will only receive a very limited set of
messages (those that haven't yet been pulled down by your computer).
5.2. How to Fix This?
The answer is to set your computer's email program to
keep your messages on the server. This way, the BlackBerry will always
receive every email message. Here's how:
In
the email program on your computer (such as Microsoft Outlook), find
the location where you can configure or change your email accounts. For
example, Tools, Configure Accounts, Account Settings, or something
similar (Figure 2).
Select or change the appropriate email account. (Sometimes you just double-click the account to edit it.)
You will then usually go to an Advanced Settings area to make changes to Leave a copy of the message on the server. In Microsoft Outlook, click the More Settings tab and then the Advanced tab (Figure 3).
At the bottom of the screen, under Delivery, check the Leave a copy of messages on the server box.
Then check the Remove from server after X days box. We suggest changing the number to about 10
days. This allows you time to make sure that the message reaches both
your BlackBerry and your PC—but doesn't clutter the server for too many
days. If you make the number of days too high, you may end up with a
Mail Box Full error and have your incoming email messages bounced back
to the senders.
NOTE
Remember to repeat this process for every email account that you have going to both your computer and your BlackBerry.
6. Correcting the "Invalid Account. Please Validate" Message
From time to time, you may see an invalid email account message, such as the one shown in Figure 4, either inside your BlackBerry Email Setup
icon or when you log in to your wireless carrier's web site. This may
happen if you have changed your email account password, or sometimes it
just happens if the system encounters an unforeseen error—through no
fault of your own! The following sections provide the steps to correct
the problem.
6.1. Using Your Computer
You can log in to the BlackBerry Internet Service site from your computer to correct the invalid account. See Figure 4.
Log in to your BlackBerry Wireless Carrier's web client.
Click the Edit icon next to the invalid account.
Enter your information, including your password.
You will then see a message that says Your email account has been successfully validated. The invalid account icon will change to a check mark in the Valid column, as shown in Figure 5.
6.2. Using Your BlackBerry
You can also correct invalid email accounts right on your BlackBerry.
Log in to your Email Setup icon (usually in the Setup folder).
After logging in, you will see a screen similar to the image shown to the right.
To correct the Invalid Account errors, highlight the account and click the trackpad to select Validate.
Now, re-type your password and click Next to validate the account.
You will see a message similar to the one shown to the right for each validated account.
Repeat the process for any other accounts shown as invalid.
