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Microsoft Dynamics CRM 2010 : Creating Additional Dashboards

12/17/2012 6:32:24 PM
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You might find that the seven built-in dashboards satisfy a majority of your needs, but they will probably not provide all the visibility you’d like. With more than 50 charts and hundreds of lists, the possible dashboard combinations seem endless. Microsoft Dynamics CRM allows you to create your own dashboards by using the built-in charts and lists or custom charts and lists that your company creates in the system.

In this exercise, you will create a sample sales representative dashboard in Microsoft Dynamics CRM.

Note

SET UP Use the Internet Explorer web browser to navigate to your Microsoft Dynamics CRM website, if necessary, before beginning this exercise.

  1. In the Workplace area, click Dashboards.

    The dashboard view appears.

  2. On the ribbon, in the Dashboard Management group, click the New button.

    The Select Dashboard Layout dialog box appears.

    image with no caption
  3. Select the 3-Column Multi-Focused Dashboard, and then click Create.

    The dashboard layout screen appears.

    image with no caption
  4. In the Name field, type My Dashboard.

  5. As you might have noticed, each available section on the dashboard layout screen contains four buttons. In the upper-left section, click the Chart button.

    The Component Designer dialog box appears.

    image with no caption
  6. In the Record Type field, leave Account selected.

  7. In the View field, leave My Active Accounts selected.

  8. In the Chart field, leave Accounts by Industry selected, and click OK.

    This adds the Accounts By Industry chart to the dashboard.

    image with no caption
  9. In the upper-middle section of the dashboard, click the Chart button.

  10. In the Component Designer dialog box, in the Record Type list, select Opportunity.

  11. Leave My Open Opportunities selected in the View list, and select Sales Pipeline in the Chart selection box. Click OK.

    This adds the Sales Pipeline chart to the dashboard.

  12. In the upper-right section of the dashboard, click the Chart button.

  13. In the Record Type list in the Component Designer dialog box, select Lead.

  14. Leave My Open Leads selected in the View list, select Leads by Rating in the Chart list, and then click OK.

    This adds the Leads By Rating chart to the dashboard.

  15. In the lower-left section of the dashboard, click the List button.

  16. In the Record Type list, select Activities.

  17. In the View list, leave My Activities selected, and click OK.

    This adds the My Activities list to the dashboard.

  18. In the lower-right section of the dashboard, click the List button.

  19. In the Record Type list, select Leads.

  20. In the View list, leave My Open Leads selected, and click OK.

    This adds the My Open Leads list to the dashboard.

  21. Click Save and Close to save the dashboard and return to the dashboard view.

    The newly created dashboard is displayed.

    image with no caption
 
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