|
Dial-up, broadband, and VPN
connections can be established manually or automatically. The manual
method lets users choose when to connect. The automatic method connects
when users start a program, such as a web browser, that requires network
access.
Dial-up uses a telephone line to establish a connection between two modems. To establish a dial-up connection, follow these steps:
-
Tap or click the Network notification icon on the taskbar; or slide
in from the right side of the screen, tap Settings, and then tap the
Network icon. -
On the Networks panel, tap or click the dial-up connection that you want to use, and then tap or click Connect. -
Confirm that the user name is correct. If the password for the
account was previously entered and saved, you can use the cached
password without having to re-enter it. Otherwise, if you need to enter a
password or change the password, enter the password for the account. -
To use the user name and password whenever you attempt to establish
this connection, select Save This User Name And Password For The
Following Users, and then select Me Only.
Tip
To use the user name and password when any user attempts to establish
this connection, select Save This User Name And Password For The
Following Users, and then select Anyone Who Uses This Computer. Don’t
use this option if you plan to distribute this connection through Group
Policy, because you don’t want to give out your connection password.
-
The Dial drop-down list shows the number that will be dialed. The
primary number is selected by default. To choose an alternate number,
tap or click the drop-down list, and then select the number you want to
use. -
Tap or click Dial. When the modem connects to the ISP or office
network, you’ll see a connection speed. The connection speed is
negotiated on a per-call basis and depends on the maximum speed of the
calling modem and the modem being called, the compression algorithms
available, and the quality of the connection.
You can view the connection properties by pressing and holding or right-clicking the dial-up
connection on the Networks panel and then selecting View Connection
Properties. If you have problems connecting with a dial-up connection,
use these tips to help you troubleshoot:
-
Problem: The modem
dials and reaches the other modem but cannot connect. It continues to
make connection noises until you cancel the operation.
Resolution: The phone lines are usually the source of the problem. Static or noise on the line can cause connection failures. Check the connections
between the modem and the wall. Check with the phone company to see if
they can test the line and resolve the problem. -
Problem: The modem
dials and seems to connect, but then the service provider or office
network connection is dropped unexpectedly. The connection doesn’t seem
to complete successfully.
Resolution: Check your networking protocols and components. If these settings seem to be okay,
determine whether you are passing Windows logon and domain information,
because this might be required. -
Problem: The user cannot access resources in the Windows domain.
Resolution: Client
For Microsoft Networks might be required to access resources on the
office network. Enable this component and ensure that the domain
information is being passed as necessary. -
Problem: The user
can never get through. The modem seems to be dialing the number
incorrectly. You can hear it dialing too many or too few numbers.
Resolution: Check
the dialing rules for the connection, as well as the currently selected
dialing location. Be sure that these are configured properly for the
user’s current location. -
Problem: A No Dial Tone message is displayed, but the modem is installed correctly and seems to be okay.
Resolution: Check
the phone cord and ensure that it is connected properly. Some modems
have two line jacks, one labeled Phone/In and one labeled Line/Out. The
phone cord from the wall jack should be plugged into the Line/Out jack.
Some phone jacks are configured for data only, indicating a plug for a
high-speed line rather than a phone or modem. Try a different jack. -
Problem: The computer freezes when the user tries to use the modem.
Resolution: This is most likely caused by a device conflict. -
Problem: Some services freeze or don’t work.
Resolution: Check the proxy and firewall settings. These settings can restrict the services that are available.
Connecting with Broadband
Broadband connections
are established using a cable modem and a cable line or a DSL router
and a telephone line. To establish a broadband connection, follow these
steps:
-
Tap or click the Network notification icon on the taskbar; or slide
in from the right side of the screen, tap Settings, and then tap the
Network icon. -
On the Networks panel, tap or click the broadband connection that you want to use, and then tap or click Connect. -
If the user name and password for the connection haven’t been set
previously, enter the user name and password when prompted, and then tap
or click OK.
You can view the connection properties by pressing and holding or
right-clicking the broadband connection on the Networks panel and then
selecting View Connection Properties.
Windows 8 caches the credentials for broadband connections
and uses the credentials each time you connect. To clear the cached
credentials so that you can provide new credentials, press and hold or
right-click the broadband connection on the Networks panel, and then
select Clear Cached Credentials.
If you have problems connecting with broadband, use these tips to help you troubleshoot:
-
Problem: You cannot connect. The connection doesn’t seem to work at all.
Resolution: Check your network connections. Be sure that the lines connecting the DSL router or cable modem and the computer are plugged in properly. -
Problem: The connection is dropped unexpectedly. The connection doesn’t seem to complete successfully.
Resolution: Check your networking protocols and components .
If these settings seem to be okay, determine if you are passing Windows
logon and domain information, because this might be required. -
Problem: Some services freeze or don’t work.
Resolution: Check the proxy and firewall settings. These settings can restrict the services that are available. -
Problem: You cannot access resources in the Windows domain.
Resolution: Client
For Microsoft Networks might be required to access resources on the
office network. Enable this component and ensure that the domain
information is being passed as necessary.
A VPN connection is made over an existing network connection, dial-up connection, or broadband connection. VPN connections
are displayed separately from dial-up, broadband, and LAN connections.
To establish a VPN connection, follow these steps:
-
Tap or click the Network notification icon on the taskbar; or slide
in from the right side of the screen, tap Settings, and then tap the
Network icon. -
On the Networks panel, tap or click the VPN connection that you want to use, and then tap or click Connect. -
If the connection is configured to dial another type of connection
first, Windows 8 tries to establish this connection before attempting
the VPN connection. If prompted to establish this connection, tap or
click Yes, and then dial the connection. -
Once the necessary connection is established, you’ll see the Connect
dialog box. After you confirm that the user name is correct and enter
the password for the network account (if it doesn’t already appear), tap
or click Connect.
You can view the connection properties by pressing and holding or
right-clicking the VPN connection on the Networks panel and then
selecting View Connection Properties. If you have problems establishing
the connection, use these tips to help you troubleshoot:
-
Problem: You cannot connect. The connection doesn’t seem to work at all.
Resolution: Check
your network connections. Be sure that the lines connecting the DSL
router or cable modem and the computer are plugged in properly. For a
dial-up connection, make sure that the phone line is connected to the
modem. -
Problem: You see an error message regarding the host name.
Resolution: The
host name might be incorrectly specified. Check the settings to be sure
that the host name is fully expressed, such as external01.microsoft.com
rather than simply external01. DNS resolutions might not be working
properly either. If this is the case, enter the IP address for the host
rather than the host name. -
Problem: You see an error message regarding a bad IP address.
Resolution: Check
or reenter the IP address. If the IP address is correct, TCP/IP
networking might be improperly configured. Check your networking
protocols and components. You might need to set a default gateway and a static IP address for the connection. -
Problem: A message stating that the protocol isn’t supported is displayed, and the connection doesn’t seem to complete successfully.
Resolution: Set
the protocol to automatic rather than to a specific setting of PPTP,
L2TP, SSTP, or IKEv2. Check the secure logon settings. They might be set
to require a secure password instead of a smart card, or vice versa. If
these settings seem to be okay, determine if you are passing Windows
logon and domain information, because this might be required.
-
Problem: You cannot map network drives or access printers.
Resolution: File
And Printer Sharing For Microsoft Networks is required to map drives and
printers. Enable this component. -
Problem: Some services freeze or don’t work.
Resolution: Check the proxy and firewall settings. These settings can restrict the services that are available.
|
