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Windows 8 : Troubleshooting Common Disk Problems (part 1) - Repairing Disk Errors and Inconsistencies

9/13/2013 9:17:28 PM
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1. Moving a Dynamic Disk to a New System

An important advantage of dynamic disks over basic disks is that you can easily move dynamic disks from one computer to another. For example, after setting up a computer, if you decide that you don’t really need an additional hard disk, you can move it to another computer where it can be better used. Before moving disks, you should complete the following steps:

  1. Open Disk Management on the computer where the dynamic disks are currently installed and check their status. The status should be Healthy. If it isn’t, you should fix any problems before moving the disks.

    Caution

    Drives with BitLocker Drive Encryption cannot be moved using this technique. Windows 8 Enterprise and Ultimate editions include BitLocker Driver Encryption, which wraps drives in a protected seal so that any offline tampering is detected and results in the disk being unavailable until an administrator unlocks it.

  2. Check the hard disk subsystems on the original computer and on the computer to which you want to transfer the disk. Both computers should have identical hard disk subsystems. If they don’t, the Plug and Play ID on the system disk from the original computer won’t match what the destination computer is expecting. As a result, the destination computer won’t be able to load the right drivers, and boot might fail.

  3. Check whether any dynamic disks that you want to move are part of a spanned, extended, or striped set. If they are, you should make a note of which disks are part of which set and plan on moving all disks in a set together. If you move only part of a disk set, be aware of the consequences. For spanned, extended, or striped volumes, moving only part of the set makes the related volumes unusable on the current computer and on the computer to which you are planning to move the disks.

When you are ready to move the disks, complete the following steps:

  1. On the original computer, start Computer Management. Then, in the left pane, select Device Manager. In the Device list, expand Disk Drives. This shows a list of all the physical disk drives on the computer. In turn, press and hold or right-click each disk that you want to move, and then tap or click Uninstall. If you are unsure which disks to uninstall, press and hold or right-click each disk in turn, and then tap or click Properties. In the Properties dialog box, tap or click the Volumes tab, and then tap or click Populate. This shows you the volumes on the selected disk.

  2. Next, select the Disk Management node in Computer Management on the original computer. Press and hold or right-click each disk that you want to move, and then tap or click Remove Disk.

  3. Once you perform these procedures, you can move the dynamic disks. If the disks are hot-swappable and this feature is supported on both computers, remove the disks from the original computer and then install them on the destination computer. Otherwise, turn off both computers, remove the drives from the original computer, and then install them on the destination computer. When you have finished, restart the computers.

  4. On the destination computer, open Disk Management, and then tap or click Rescan Disks on the Action menu. When Disk Management finishes scanning the disks, press and hold or right-click any disk marked Foreign, and then tap or click Import. You should now be able to access the disks and their volumes on the destination computer.

Note

The volumes on the dynamic disks should retain the drive letters that they had on the original computer. If a drive letter is already used on the destination computer, a volume receives the next available drive letter. If a dynamic volume previously did not have a drive letter, it does not receive a drive letter when it is moved to another computer. Additionally, if automounting is disabled, the volumes aren’t automatically mounted, and you must manually mount volumes and assign drive letters.

2. Troubleshooting Common Disk Problems

Windows 8 makes extensive use of disk drives during startup and normal operations. You can often dramatically improve operating system and application performance by optimizing a computer’s disk drives. You should focus on disk space usage, disk errors, and disk fragmentation. You might also want to compress data to reduce the space used by data files, freeing up space for additional files.

Note

Disk maintenance tools, such as Disk Cleanup, Check Disk, and Disk Defragmenter, take advantage of resource prioritization features in Windows 8. These changes enable these tools to run in the background to take advantage of system idle time while running. As a result, users get a consistently good performance level even when background maintenance tasks are running.

You should closely monitor disk space usage on all system drives. As drives begin to fill up, their performance and the performance of the operating system as a whole can be reduced, particularly if the system runs low on space for storing virtual memory or temporary files. One way to reduce disk space usage is to use the Disk Cleanup tool to remove unnecessary files and compress old files.

Using Disk Management, you can determine the status of disks and the volumes they contain. Disk status is displayed in Graphical view below the physical disk number and in the Disk List view in the Status column. Volume status is displayed as part of the volume information in Graphical view and in the Status column in Volume List view.

Table 1 lists status messages you might see for disks. You’ll find a diagnosis and suggested corrective action in the Resolution column.

Table 1. Understanding and Resolving Disk Status Issues

STATUS

DESCRIPTION

RESOLUTION

Online

The normal disk status. It means the disk is accessible and doesn’t have problems.

The drive doesn’t have any known problems. You don’t need to take any corrective action.

Online (Errors)

I/O errors have been detected on the disk.

You can try to correct temporary errors by pressing and holding or right-clicking the disk and then tapping or clicking Reactivate Disk. If this doesn’t work, the disk might have physical damage, or you might need to run a thorough check of the disk.

Offline

The disk isn’t accessible and might be corrupted or temporarily unavailable. If the disk status changes to Missing, the disk can no longer be located or identified on the system.

Check for problems with the drive, its controller, and its cables. Make sure that the drive has power and is connected properly. Use the Reactivate Disk command to bring the disk back online (if possible).

Foreign

The disk has been moved to your computer but hasn’t been imported for use. A failed drive brought back online might sometimes be listed as Foreign.

Press and hold or right-click the disk, and then tap or click Import Foreign Disks to add the disk to the system.

Unreadable

The disk isn’t accessible currently, which can occur when disks are being rescanned.

With FireWire/USB card readers, you might see this status if the card is unformatted or improperly formatted. You might also see this status after the card is removed from the reader. Otherwise, if the drives aren’t being scanned, the drive might be corrupted or have I/O errors. Press and hold or right-click the disk, and then tap or click Rescan Disk (the command is also on the Action menu) to try to correct the problem. You might also want to reboot the system.

Unrecognized

The disk is of an unknown type and can’t be used on the system. A drive from a non-Windows system might display this status.

If the disk is from another operating system, don’t do anything. You can’t use the drive on the computer, so try a different drive.

Not Initialized

The disk doesn’t have a valid signature. A drive from a non-Windows system might display this status.

If the disk is from another operating system, don’t do anything. You can’t use the drive on the computer, so try a different drive. To prepare the disk for use on Windows 8, press and hold or right-click the disk, and then tap or click Initialize Disk.

No Media

No media has been inserted into the DVD or removable drive, or the media has been removed. Only DVD and removable disk types display this status.

Insert a DVD or a removable disk to bring the disk online. With FireWire/USB card readers, this status is usually but not always displayed when the card is removed.

Table 2 lists status messages you might see for volumes. You’ll find a diagnosis and suggested corrective action in the Resolution column.

Table 2. Understanding and Resolving Volume Status Issues

STATUS

DESCRIPTION

RESOLUTION

Data Incomplete

Spanned volumes on a foreign disk are incomplete. You must have forgotten to add the other disks from the spanned volume set.

Add the disks that contain the rest of the spanned volume and then import all the disks at one time.

Data Not Redundant

Fault-tolerant volumes on a foreign disk are incomplete. You must have forgotten to add the other disk from a mirror set.

Add the remaining disk and then import the disks at one time.

Failed

An error disk status. The disk is inaccessible or damaged.

Ensure that the related disk is online, and, as necessary, press and hold or right-click the disk and then tap or click Reactivate Disk. Press and hold or right-click the volume, and then tap or click Reactivate Volume. You might need to check the disk for a faulty connection.

Failed Redundancy

Fault-tolerant disks are out of sync.

You can try to put the disks back in sync by pressing and holding or right-clicking the failed volume and selecting Reactivate Volume.

Formatting

A temporary status that indicates the volume is being formatted.

The progress of the formatting is indicated as the percent complete, unless the Perform A Quick Format option was selected.

Healthy

The normal volume status.

The volume doesn’t have any known problems. You don’t need to take any corrective action.

Healthy (At Risk)

Windows had problems reading from or writing to the physical disk on which the volume is located. This status appears when Windows encounters errors.

Press and hold or right-click the disk, and then tap or click Reactivate Disk. If the disk continues to have this status or has this status periodically, the disk might be failing and you should back up all data on the disk.

Healthy (Unknown Partition)

Windows does not recognize the partition. This can occur because the partition is from a different operating system or is a manufacturer-created partition used to store system files.

No corrective action is necessary.

Initializing

A temporary status that indicates the disk is being initialized.

The drive status should change after a few seconds.

Resynching

A temporary status that indicates that a mirror set is being resynchronized.

Progress is indicated as the percent complete. The volume should return to Healthy status.

Stale Data

Data on foreign disks that are fault tolerant are out of sync.

Rescan the disks or restart the computer, and then check the status. A new status should be displayed, such as Failed Redundancy.

Unknown

The volume cannot be accessed. It might have a corrupted boot sector.

The volume might have a boot sector virus. Check it with an up-to-date antivirus program. If no virus is found, boot from the Windows 8 media and use the Recovery Console’s Fixmbr command to fix the master boot record.

2.1 Repairing Disk Errors and Inconsistencies

Windows 8 includes feature enhancements that reduce the amount of manual maintenance you must perform on disk drives. The following enhancements have the most impact on the way you work with disks:

  • Transactional NTFS

  • Self-healing NTFS

Transactional NTFS allows file operations on an NTFS volume to be performed transactionally. This means programs can use a transaction to group together sets of file and registry operations so that all of them succeed or none of them succeed. While a transaction is active, changes are not visible outside the transaction. Changes are committed and written fully to disk only when a transaction is completed successfully. If a transaction fails or is incomplete, the program rolls back the transactional work to restore the file system to the state it was in prior to the transaction.

Transactions that span multiple volumes are coordinated by the Kernel Transaction Manager (KTM). The KTM supports independent recovery of volumes if a transaction fails. The local resource manager for a volume maintains a separate transaction log and is responsible for maintaining threads for transactions separate from threads that perform the file work.

Traditionally, you have had to use the Check Disk tool to fix errors and inconsistencies in NTFS volumes on a disk. Because this process can disrupt the availability of Windows systems, Windows 8 uses self-healing NTFS to protect file systems without having to use separate maintenance tools to fix problems. Because much of the self-healing process is enabled and performed automatically, you might need to perform volume maintenance manually only when you are notified by the operating system that a problem cannot be corrected automatically. If such an error occurs, Windows 8 notifies you about the problem and provides possible solutions.

Self-healing NTFS has many advantages over Check Disk, including the following:

  • Check Disk must have exclusive access to volumes, which means system and boot volumes can be checked only when the operating system starts up. On the other hand, with self-healing NTFS, the file system is always available and does not need to be corrected offline (in most cases).

  • Self-healing NTFS attempts to preserve as much data as possible if corruption occurs and reduces failed file system mounting that previously could occur if a volume was known to have errors or inconsistencies. During restart, self-healing NTFS repairs the volume immediately so that it can be mounted.

  • Self-healing NTFS reports changes made to the volume during repair through existing Chkdsk.exe mechanisms, directory notifications, and USN journal entries. This feature also allows authorized users and administrators to monitor repair operations through Verification, Waiting For Repair Completion, and Progress Status messages.

  • Self-healing NTFS can recover a volume if the boot sector is readable but does not identify an NTFS volume. In this case, you must run an offline tool that repairs the boot sector and then allow self-healing NTFS to initiate recovery.

Although self-healing NTFS is a terrific enhancement, at times you might want to (or might have to) manually check the integrity of a disk. In these cases, you can use Check Disk (Chkdsk.exe) to check for and, optionally, repair problems found on FAT, FAT32, exFAT, and NTFS volumes. Although Check Disk can check for and correct many types of errors, the utility primarily looks for inconsistencies in the file system and its related metadata. Beyond this, the usefulness of Check Disk is rather limited.

 
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